Privacy Policy

Last Updated: 2026-10-05

At SoftPro, we respect your privacy and are committed to protecting personal information collected through our products, services, and website.

1) Information We Collect

We may collect and process the following categories of information:

• Company or user identification (e.g., name, business name)
• Contact details (e.g., phone numbers, email addresses)
• Transactional and billing data (e.g., invoices, payment status, service usage)
• Technical data (e.g., device/browser information, logs, IP address)

The categories above relate to our website, our sales and billing records and our messaging services. What each of our mobile applications sends, if anything, is described separately in section 7.

2) How We Use Information

We use information for purposes such as:

• Providing and operating SoftPro services
• Transactional notifications (e.g., invoices, payments, alerts, OTP)
• Customer support and service communications
• Improving our products and security
• Compliance with legal obligations

3) Messaging & Communications

We may communicate using channels such as SMS, WhatsApp Business API, and email for service-related messages.

4) Data Sharing

We do not sell or rent personal information. We may share limited data with trusted technical service providers (e.g., communications platforms) strictly to deliver our services, subject to appropriate safeguards.

5) Data Security

We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

6) Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your data
• Request correction or deletion
• Withdraw consent and opt out of messaging

7) Mobile Applications

We publish five mobile applications. Each of the first four is a companion to the SoftPro system that the business customer installs on its own computer or server; SoftPro Lite is a stand-alone app that keeps its records on the device. They differ in what, if anything, reaches SoftPro, so each app is described separately below.

SoftPro Mobile

Sent to SoftPro. When a device is enabled for the first time, the app sends its device identifier, device name and device model to our activation service, where they are stored. We use them only to enable the device, to keep a single licence from being used on an unlimited number of devices, and to let our support team identify a device when the customer asks for help. They are not used for advertising, profiling or analytics, and they are never sold or shared with any third party.

Sent to the customer’s own system, not to us. Business records created in the app — sales invoices, orders, receipt and payment vouchers — travel only between the device and the SoftPro installation of the business the user works for. SoftPro does not receive, store or read them.

Location. Only when the user taps the “current location” button while editing a delivery box. The coordinates are saved with that box record in the business’s own system. The app never collects location in the background, and the feature can simply be left unused.

SoftPro Assistant

This app connects directly to the SQL Server database installed on the customer’s own computer or server. No data of any kind is sent to SoftPro: not business data, not device identifiers, not usage information. Everything stays between the device and the customer’s own system.

SoftPro Veggie

This app connects only to a service running on the customer’s own computer or server. Pairing is done by scanning a QR code shown by that system, and the device record is stored in the customer’s own database. No data of any kind is sent to SoftPro: not business data, not device identifiers, not usage information.

SoftPro Tabs

This app connects directly to the system installed on the customer’s own computer or server. No data of any kind is sent to SoftPro.

SoftPro Lite

SoftPro Lite is a stand-alone accounting app for small businesses. The business records (items, invoices, vouchers, stock adjustments, customers, suppliers, cash boxes and reports) are kept in a database on the user’s own device. SoftPro does not receive, store or read them.

Signing in. The user signs in with Google or with Apple. The app sends the sign-in token to our server, which checks it with Google or Apple and stores the account’s email address, name and account identifier. We use them only to create and recognise the user’s SoftPro Lite account, to keep one account active on one device at a time, and to let our support team find the account when the user asks for help.

Device and app details. With each sign-in the app sends a device identifier, the device manufacturer and model, the platform (Android or iOS) and the app version. We use them only to manage the user’s active session and for support.

Company details. The owner name, company name, phone number and address that the user enters in “Company information” are saved on our server so they can be restored when the user signs in on a new device. The company logo stays on the device and in the user’s own backup; it is not sent to us.

Backups in the user’s own cloud storage. The user can back up the app’s database to their own Google Drive or iCloud account. On Google Drive the app uses only the hidden application data folder (the drive.appdata permission): it can see and change only the files it created there, and nothing else in the user’s Drive. The backup file is encrypted on the device before it is uploaded. It goes directly from the device to Google or Apple; it never passes through our servers, and SoftPro cannot read it. The user can also keep backups on the device only.

Use of Google user data. SoftPro Lite’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to sign the user in and to store and restore the user’s own backup. It is not used for advertising, it is not sold, and it is not shared with anyone else.

Camera and printing. The camera is used on the device only, to read product barcodes; images are never uploaded. Bluetooth is used only to connect to the receipt printer the user chooses.

Deleting the account. The user can delete the account from Settings inside the app. Deletion signs the user out on every device, revokes the Apple sign-in authorisation where Apple was used, and deletes the database and the backup on the device. The account’s email address and identifier are kept on our server, marked as deleted, so that the account is recognised if the user signs in again; to have them removed completely, write to info@softpro.me. Backups that the user stored in their own Google Drive or iCloud can be removed from their Google or Apple account settings.

What none of the five applications do

• No analytics, advertising or tracking services of any kind, and no use of the advertising identifier.
• The camera is used on the device only: to read product barcodes in SoftPro Mobile and SoftPro Lite, and to scan the pairing QR code in SoftPro Veggie and SoftPro Assistant. Camera images are never uploaded.
• Backups created by an app stay on the user’s own device, in a folder the user chooses, or, for SoftPro Lite, encrypted in the user’s own Google Drive or iCloud account. They never pass through our servers.
• No data is sold, and none is shared with advertising networks or data brokers.

Your choices

All data in transit is encrypted with HTTPS/TLS. The customer’s administrator can disable any device at any time, which immediately removes its access. To ask us to delete the activation record of a SoftPro Mobile device, write to info@softpro.me and we will remove it.

8) Contact

If you have questions about this policy, contact us:
Email: info@softpro.me
Website: https://softpro.me