Support

Technical support for SoftPro systems and mobile applications.

Support is available to every SoftPro customer — anyone using one of our accounting, inventory, point-of-sale, subscription or QR menu systems, and anyone using our mobile applications (SoftPro Veggie, SoftPro Assistant, SoftPro Mobile). There is no separate support contract to buy: installation, training and ongoing support are part of every product we sell.

How to reach us

• Email softpro.22.lb@gmail.com
• WhatsApp +961 71 035 923
• Phone +961 03 439 204
• Address Deir Ammar, Tripoli, Lebanon

Opening hours

Monday to Saturday, 9:00–18:00 Beirut time (UTC+3). Closed on Sunday and on Lebanese public holidays. Messages sent outside these hours are answered on the next working day.

Response time

We reply to email and WhatsApp within one working day. Problems that stop a business from trading — a system that will not open, a till that cannot print — are treated as urgent and handled the same day during opening hours.

Before you write

It helps us answer in one reply rather than three if your message includes:

• The product name (for example SoftPro Stock, or SoftPro Veggie on iPhone)
• Your business name, so we can find your installation
• What you were doing when the problem appeared
• A photo or screenshot of the error, if there is one